Do you have any questions for the Puppy Dogs & Ice Cream team? Look no further!
Here, we have listed some of the most common questions regarding our company, products, and policies.
PDIC is a small, independent educational and children’s book publisher based in sunny San Diego, California.
By combining our love for books, education, and children, we have created the opportunity to share beautifully illustrated and well-written stories with you and your family.
Our mission is to inspire children to enjoy the beauty of the written word, whether that be reading, writing or speaking.
By bringing our books into the world, we hope to reignite a love for reading and writing, one child at a time.
If you miss us during our operating hours, please feel free to either leave us a voicemail or send us an email [email protected] at any time, and we will be happy to help answer any questions you may have once we are back online.
Phone Support: (866) 262-5592
Mon-Sun 9am-9pm EST
Mon-Fri 9am-9pm EST,
Sat-Sun 6am-6pm EST
Our company ships USPS ground and once it leaves our warehouse, it takes the normal 3-5 business days.
We provide tracking information for every order! If you did not receive yours, please email us at [email protected].
We have a 60 day guarantee!
This means you are eligible for a full refund if you decide to return your products and our team receives and quality checks the items within 60 days from your original date of purchase.
If you have received a damage product, please contact our team at [email protected] OR give us a call at 866-262- 5592 so we can issue you out a new shipment immediately.
Likewise, if you never received any product at all, please email us with your correct address, and our team will work hard to resolve the issue for you.
If you find that you do not absolutely love our products, please feel free to return the products IN NEW CONDITION to our return address. If approved within 60 days from your original purchase, we are able to issue a full refund for you, which should be processed within 10 days of receiving your products.
If you have specific questions about your request, you may contact us at [email protected].
*PLEASE NOTE: We do not accept refunds on the monthly workbooks. Please do not send any of these back to us. If you send the monthly workbooks to our Return Address, we will not be informed by our warehouse team, as we do not accept these products back.
We do not approve same-day purchase refund requests.
Once you complete your checkout, your order is immediately sent to our fulfillment warehouse and processed for outgoing shipment. We are unable to cancel this through our systems, which means you must receive the order and send it back before we can push through any refund. We hope you understand!
We have a variety of popular children’s books available, with genres ranging from adventure to educational.
After an overwhelming wave of success from our original children’s book, From A to Z: A Life of Glee, our team felt inspired to continue creating products that would not only be enjoyable to read, but simultaneously benefit children’s education, as well.
After months of research and pouring thousands of dollars into designing the best possible program for struggling students, PDIC published its very first educational learning system: The Complete Learning System.
Our Educational Learning Systems were created for children around 3-8 that struggle in class, and they include lessons on counting, recognition, sentence structure and and spelling.
We have partnered with multiple PhD certified educators and other qualified researchers in order to create and develop unique and new content for each one of our workbooks and lesson plans.
If you purchase one of our pre-paid subscription packages, your order will be processed and you will be charged a small service fee/ shipping fee for the following month.
You may request to cancel your monthly fee, thus ending your subscription package, however, it must be issued before the 1st of the month.
NOTE: We ship out all monthly packages on the 15th of the month.
For example, if you purchase the initial ‘Starter Kit’ and a 6 month subscription anytime between January 1-31, you will get sent the initial ‘Starter Kit’ within 3-5 business days, and your first monthly subscription package with the 4 monthly workbooks will be shipped out to you the following 15th of the next month, which in this example would be on February 15.
NOTE: Your one time up-front purchase is NON-REFUNDABLE after 60 days. *You may cancel at anytime,
Our Complete Learning Systems are recommended for children 3-8.
The Complete Learning System includes:
NOTE: If you chose our monthly subscription, you will receive 4 physical workbooks sent your house on a monthly basis. We ship all subscriptions out on the first of the month.